Remote Customer Support Specialist for Global SaaS Platform Users and Retention

HelpDeskly

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Singapore, SingaporeRemoteMid LevelSGD 4k - SGD 7kCustomer Service
Posted 2w ago

Job Description

About the Role:
Provide support to global SaaS users and improve customer retention through excellent service.

Responsibilities:
  • Handle customer queries
  • Resolve issues
  • Track feedback
  • Support retention
  • Collaborate with teams

Work Style:
Remote and customer-focused.
Opportunities:
Career growth in customer success roles.

Requirements

Requirements:
  • Customer service skills
  • Communication skills
  • Problem-solving ability
  • CRM knowledge
  • Teamwork

Benefits

Benefits:
  • Remote work
  • Flexible hours
  • Career growth
  • Training programs
  • Friendly culture

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